Frequently Asked Questions
When will my package arrive?
Orders placed before 2:00pm (PT) will ship the same business day. Your package will arrive 1 to 5 days for regular, in-stock items shipping to the United States. For information on Direct Ship, Special Order items and other shipping details please see our complete shipping information
How can I track my package?
Tracking information can be found by logging into My Account. If you placed an order without signing up for an account, you'll need your Web Order ID contained in the order confirmation email from Hydrovybe. Enter your Web Order ID and billing zip code on the Order Status page.
What are your hours and contact information?
The quickest way to get help is to visit our 24/7 Online Help Desk. Phone help is available Mon-Fri 6:00am-5:30pm and Sat 6:00am-2:30pm (all hours PT).
What is your return policy?
If for any reason you are not satisfied with your purchase, simply return it within 30 days of original shipped date, and we'll replace it or refund the cost of the item (excluding shipping fees). After 30 days the product falls under the manufacturer warranty and therefore product replacements must be resolved through the manufacturer. Please visit our Return Policy page for more information or to request an RMA.
When will I receive credit for my return?
Any outstanding credit for a return will be processed within 5 days of receipt at Hydrovybe’s warehouse. You will receive an email through our RMA system once the item(s) have been received. Credit card refunds can take up to two (2) credit card billing cycles to appear on your statement.
Please note: Hydrovybee is unable to accept any item that is not returned within 30 days of shipment, in new condition and in all original packaging.
I returned my purchase, how will I know you received it?
Once your return has been received in our warehouse, you will receive (2) automated emails, one confirming receipt of your package and one confirming your credit. We suggest waiting 5 business days before you contact us about a return. Credits can take up to (2) credit card billing cycles to appear on your statement. Read our entire return policy here.
How do I use my credit on file?
To ensure your credit is available and utilized properly, please call in to speak with an agent who can place your order over the phone.
Are there any current discounts or coupons?
You can sign up to receive emails with upcoming products and promotion/coupon codes.
Why am I being charged Sales Tax?
You can contact us to find a list of states that we are registered with and required to collect and remit sales for.